MTN Logo

Terms & Conditions

MTN Cyprus Limited has created the MTN Service (hereinafter “the Service”), whereby MTN prepaid subscribers may top up their credit and/ or contract subscribers may pay their monthly bills (the Services).

GENERAL TERMS AND CONDITIONS

These Terms of Service shall not, in any event, substitute users’ obligations under the terms and conditions of any other MTN services that may be provided to users of the Service.

The use of the service requires the full and unconditional acceptance of these terms. A breach of these terms shall result in the immediate withdrawal of the user’s right to receive, install and use the service. If the user does not agree with the terms of service of the Service, he must immediately remove this service from his device and delete any copies thereof.

As with any other service and/ or product, MTN recommends users to back up their files before the installation as well as regularly during the use of this software.

MTN may amend at any time and without notice these Terms of Service, however, it undertakes the obligation to update this text in the event of any amendment or addition. Users must be informed of any possible changes to these terms and, so long as they continue to use this service, it is presumed that they have accepted such amendments.

MTN reserves the right to alter, abolish or discontinue at any time and without previously informing users, the services it provides through the service, without bearing any liability in the event of non operation or bad performance of a certain service. MTN reserves the right to cease to provide this Service either individually or collectively at any time and without having the obligation to previously inform users.

Provision of information

MTN makes every possible effort so that information and the overall content of the Service are governed by accuracy, correctness, clarity, fullness, proximity in time, adequacy and availability; however, it does not guarantee and shall not be liable for not achieving the existence of these elements. MTN shall not, in any event, accept liability for any type of injury caused on the user of the Service due to the use thereof.

Links to third-party websites

Where the Service provides a link to third-party websites, they (the third-parties: website providers) shall have full (civil and criminal) liability for the security, legitimacy and reliability of the content of their websites and services, excluding any liability on MTN such as liability for intellectual and industrial property rights or any third-party right. Provision by the Service of a link to a third-party shall, in no event, mean or imply approval of the website or its content by MTN. Therefore, users of the Service must refer to third parties (website providers) for any issue that arises from the visit and/ or use thereof. Despite the fact that users accept that MTN has no obligation and no power to control the security and content of third-party websites and services to which it provides access, it may remove, alter or discontinue any third-party service or link with third-party websites at any time, if in its discretion, the law or these Terms are challenged or breached. Users will be notified every time before being transferred to a website or third-party service.

Intellectual property rights – trade marks

The content of the Service (programs, informative material in any form, data, software, graphics, trade marks, brand names, logos etc) constitutes property of MTN or of the then beneficiary and the Service is protected by Cypriot, European and international law and is provided only for personal use. It is prohibited to alter, publish, transmit, transfer, reproduce, distribute, present, connect, download or otherwise exploit in whole or in part the content of the Service in any way or means for commercial or other purpose without the previous permission in writing by MTN or the then beneficiary. It is prohibited to mislead the public about the content of the Service or its provider.

Operation of the service

The Service constitutes software and because it is not possible to control all possible uses, MTN does not guarantee that the operations of the service will be continuous or free from any type of errors and viruses and shall not liable for any loss of data or other damage to the user or third parties caused by download or use or alteration or virus infection or other non permitted interventions of third-parties to files and information available through the Service.

In no event shall MTN bear liability for any form of damage from the use, operation or overuse on behalf of the user of the service and the content.

User conduct

Service users must comply with the regulations and provisions of the relevant legislation and refrain from any illegal and abusive conduct when using it or in relation to it as well as from the adoption of unfair competition and other unlawful practices. Service users are responsible for any damage caused to the MTN website due to the bad or unfair use of the Service and the services provided through it. Where MTN is involved in any court proceedings or is summoned to pay any type of compensation due to a user’s breach of the obligations laid down in these terms, the user must compensate MTN for that reason.

Protection of personal information

Users’ data will be kept and will be processed by MTN in order to provide the services of the Service in accordance with these terms. Users’ data and actions performed by users through the service will not be communicated to third parties without the users’ consent with the exception of the cases prescribed by the law in force.

EXEMPTION OF LIABILITY

IT IS ASSUMED THAT THE INFORMATION CONTAINED IN THIS SERVICE IS RELIABLE AT THE TIME OF WRITING. MTN CANNOT GUARANTEE THAT THE INFORMATION WILL ALWAYS BE ACCURATE, COMPLETE AND VALID. THE PAYMENTS SERVICE SHALL NOT, IN ANY EVENT, BEAR RESPONSIBILITY AGAINST ANYONE IN RESPECT OF ANY DIRECT, INDIRECT, SPECIAL OR RESULTING INJURY WHICH OCCURS TO ANY USER AS A RESULT OF HIS DEPENDENCE ON INFORMATION CONTAINED IN THIS SERVICE AND/ OR THE USE OF THIS SERVICE AND/ OR THE USE OF ANY OTHER LINKED WEBSITE AND SERVICE, INCLUDING, WITHOUT LIMITATION, ANY LOSS OF PROFITS, INTERRUPTION OF BUSINESS, LOSS OF PROGRAMS OR OTHER DATA IN THE DATA MANAGEMENT SYSTEM OR OTHERWISE.

APPLICABLE LAW

The use of this service is governed by the Law of the Republic of Cyprus.

SERVICE CONDITIONS

The Service is available from MTN free of charge. By using the Service, users will be charged in accordance with the applicable price list for use of data.

Data transfer during the use of the Service within the MTN network is free, unless users through the Service are connected to third-party websites, in which case there will be a charge in accordance with the MTN price list of the subscriber’s plan applicable at the time. During roaming, MTN subscribers will be charged in accordance with the MTN price list applicable at the time. Please visit www.mtn.com.cy or call 136 for details.

Service users who are not MTN subscribers are charged in accordance with the price list of their provider.

Subscribers’ access to the Service and Services is effected by using the username and password given by MTN through MyMTN. MyMTN terms of service apply.

PAYMENT SERVICES CONDITIONS

Payment may be effected via credit, debit and prepaid cards issued by a Cypriot Bank. The service above is offered in collaboration with JCC Payments Systems (JCC) which provides special systems for the safe transmission of data of the credit/ debit card.

By submitting your credit card data, you acknowledge and agree that MTN in collaboration with JCC will charge the credit card you have submitted for the amount of the transaction. Your card data is collected directly by JCC without MTN’s intervention and MTN does not have access to data such as card number, expiry date and cvv2. Therefore, MTN shall accept no liability for any issue occurring with regard to any of the above data.

MTN takes technical and organizational measures to ensure security of data and transactions made through the Service. The transaction particulars (transaction number, registration number of subscriber, amount of payment, IP address) which MTN collects and processes are used exclusively and solely for the purpose of receiving, effecting, and completing payment in accordance with mutual obligations. They are not announced nor transmitted by our Company to any third party with the exception of JCC which is a collaborator for this service and they are deleted once the purpose for which they were retained has been fulfilled. You acknowledge and accept and you expressly consent to the processing of your personal data both by MTN as well as by JCC when using the Service.

Users must pay the full balance of their last bill. If the user introduces a wrong invoice number, other than the one he had wished to pay, and completes the confirmation procedure above, MTN shall bear no liability and shall not obliged to refund the money to the user.

The following restrictions apply:
 
  • €50 top-up per credit card per month.
  •  
  • €50 top-up per mobile phone number per month.
  •  
  • The minimum amount of payment is €5.
  • Provided that the transaction is successful, the account balance is updated in the MTN systems upon receipt of the information concerned by JCC through a relevant file. The said procedure may take up to 5 days which depends solely on the time that JCC requires to process and send the data. The history of payments which appears concerns and contains only the payments made electronically through the Service, while payments through any other channel are not included.

    For any clarification or query regarding the use of the service, permanent holders of MTN connections and user plans may call 136.

    MTN shall have no responsibility in case of handset or credit card lost and/or theft and/or malicious use of the Service. In case of credit card lost or theft, user shall inform the Bank Institute, which issued the credit card, immediately and report the insistent to the Police.

    In case of loss of MyMTN credentials, user is responsible to inform MTN immediately.

    Cancellation and Refund Policy

    MTN shall not accept any cancellation or refund requests for transactions and payments, which are generated through this Service.